Effective Date: October 28, 2025
MilkBox ("we," "us," or "our") is committed to protecting your privacy and being transparent about how we handle your information. This Privacy Policy explains how we collect, use, share, and protect your data when you use our email infrastructure services.
We are based in Brazil and provide services to customers worldwide, primarily in North America and Europe. This policy is designed to comply with applicable privacy laws in Brazil and the countries where we operate.
By using our services, you acknowledge that you have read, understood, and agree to this Privacy Policy.
1. Information We Collect
1.1 Information You Provide to Us
When you create an account and use our services, we collect:
- Account Information: Name, email address, company name, phone number
- Billing Information: Payment details, billing address, transaction history (processed through our payment provider)
- Service Preferences: Domain preferences, mailbox configuration preferences, slot allocation choices
- Support Communications: Information you provide when contacting our support team
1.2 Information We Collect Automatically
- Account Activity: Login times, slot usage patterns, configuration changes
- Technical Information: IP address, browser type, device information, operating system
- Service Interactions: How you use our platform, features accessed, settings modified
1.3 Service Usage and Performance Data
To deliver and optimize our email infrastructure services, we automatically collect:
- Campaign performance metrics (delivery rates, bounce rates, engagement metrics)
- Infrastructure health data (domain reputation, authentication status)